Here you can find answers to common questions about bookings, payments, tours, and travel information.
You can book directly through our website or contact us via WhatsApp for assistance.
1. Select your preferred tour or experience.
2. Complete the booking form, including: Tour date|Number of participants|Pickup location or meeting point|Selected tour option
3. Submit your booking request.
4. We review your reservation and availability.
5. Payment instructions are sent to you.
6. Complete the payment process.
7. Receive your booking confirmation and tour information.
After submitting your booking request, we will review your reservation details and availability.
Once your booking is approved, payment instructions will be sent via email or WhatsApp. After payment has been successfully completed, you will receive a booking confirmation along with important information about your upcoming tour.
Yes. Same-day bookings may be available depending on availability. We recommend contacting us directly for last-minute reservations.
Yes. We can arrange tours for families, corporate groups, schools, and private groups. Please contact us for customized arrangements.
Yes. We offer selected sharing tours and small-group experiences. Availability varies depending on the tour and operating schedule.
Absolutely. We offer a wide range of private tours that can be tailored to your interests, schedule, and travel preferences.
Yes. We offer customized tours designed around your interests, schedule, and travel preferences.
Whether you would like to combine multiple destinations, create a multi-day itinerary, include special activities, or adjust the pace of your journey, we will be happy to help create a personalized experience for you.
Simply contact us with your travel plans, and we will recommend the most suitable itinerary based on your preferences.
We accept various international payment methods through our secure payment gateway partner, Tab Payment, including Visa, Mastercard, JCB, American Express and UnionPay.
Payment instructions will be provided after we review and confirm your booking request.
Online payments are securely processed through our payment gateway partner, Tab Payment. This allows us to provide a safe and reliable payment experience while supporting various international payment methods.
Yes. Once your payment has been successfully received, we will send a payment confirmation via email or WhatsApp.
Any bank transfer fees, currency conversion fees, or charges imposed by your payment provider are the responsibility of the customer.
Yes. Most of our tours include pickup services from hotels within Yogyakarta and selected surrounding areas. Please check the tour details page for specific pickup information.
Yes. Airport pickup and drop-off services are available upon request. Additional charges may apply.
No problem. You can provide your accommodation details later once your hotel or accommodation has been confirmed.
Please inform us as soon as possible so we can update your pickup location and ensure smooth arrangements for your tour.
For hotel pickups, please wait in the hotel lobby. For other meeting points, we will provide detailed instructions before the activity.
We recommend arriving at the pickup location or meeting point 5–15 minutes before the scheduled time to ensure a smooth and timely departure.
We recommend comfortable clothing, walking shoes, sunscreen, a hat, a reusable water bottle, and any personal items you may need.
Most of our tours are family-friendly. Please check the tour description or contact us if you have any specific concerns or requirements.
This depends on the tour package you select. Please refer to the inclusions listed on the tour page.
Yes. Most of our tours are conducted in English. Other languages may be available upon request and subject to availability.
The amount of walking varies depending on the activity. Detailed information can be found in the tour description.
Yes. Most of our tours include entrance tickets. We recommend checking the tour page for complete details regarding inclusions, entrance fees, and services provided.